FAQ

Placing an order is simple: add the selected products to your cart, then click the “Proceed to cart” button, fill in the required details, and choose your preferred payment and delivery method.

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using 'Content here, content here', making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for 'lorem ipsum' will uncover many web sites still in their infancy. Various versions have evolved over the years, sometimes by accident, sometimes on purpose (injected humour and the like].

After each order, you will receive a confirmation email within 48 hours at the email address you provided. This email will include your order number, the ordered products, and the total amount.

When placing your order, please make sure to enter your email address correctly, as you will not receive the confirmation if the email address is incorrect. It may also happen that, due to your email settings, the message ends up in your spam folder, so please check there as well.

This confirmation email is for informational purposes only and confirms that our system has received your order request.

You can find the full terms and conditions currently in effect on our website by clicking the button below. Please read them: Terms and Conditions

According to the general rule of the new Civil Code, the entitled party’s claim under the warranty for defects expires one year from the date of performance. However, in the case of a contract between a consumer and a business, the warranty period is longer: the consumer’s claim under the warranty for defects expires two years from the date of performance.
If the subject of the contract between the consumer and the business is a second-hand item, the parties may agree on a shorter limitation period; however, a limitation period of less than one year cannot be validly agreed upon in this case either.
If the item provided under the contract is real estate, the claim under the warranty for defects expires five years from the date of performance.
An important rule is that the part of the repair period during which the entitled party is unable to use the item as intended does not count towards the limitation period.
For the part of the item affected by replacement or repair, the limitation period for the warranty claim starts again. This rule must also be applied if a new defect arises as a result of the repair.
In which cases is the seller not subject to warranty liability?
The provisions set out in Section 6:157 (1) of the new Civil Code contain the cases in which the seller may be exempt from warranty liability. Exemption may occur in two cases:

- if the entitled party was aware of the defect at the time the contract was concluded;
- if the entitled party should have been aware of the defect at the time the contract was concluded.

It is important that the seller is not liable under the warranty for defects only in relation to defects known to the buyer — and sellers may lawfully state that there is no warranty only for defects of this kind, meaning that, for example, the product cannot be replaced due to such a defect.
Traders often attempt to unlawfully exclude liability for defective performance by claiming that discounted or reduced-price goods — as a whole — are not covered by warranty or guarantee. However, under the relevant legal provisions, quality complaints may also be made in relation to discounted products concerning parts of the product that were not defective, or were defective but the consumer did not and could not have known about them.
If the buyer later returns the product to the store due to a defect that was not covered by the information provided, the complaint must be handled, and it is unlawful to reject the claim on the grounds that “there is no warranty for discounted goods”. For example: if a clay roof tile discounted due to glaze damage is returned by the buyer because it crumbles, the complaint must be handled, and the buyer is entitled to warranty rights due to the crumbling, which is a defect that prevents the product from being used as intended.
Of course, there is nothing preventing the trader from excluding liability for an aesthetic defect of the product. However, if a new computer purchased at a discounted price due to such aesthetic damage has a component that breaks down during intended use, the consumer may base their quality complaint on the Civil Code or on the mandatory guarantee, regardless of the fact that the computer was purchased at a discounted price because of the aesthetic damage.

Based on Government Decree 17/1999 (II. 5.) on contracts concluded between absent parties, customers are entitled to a so-called right of withdrawal in the case of online purchases — the right to return the product, also known as a return guarantee — and, with a few exceptions, this right may be exercised in all cases.
Yes, you may return the products to us without giving any reason within 30 business days of receiving your order.
We will return the products completely FREE of charge if you decide that they are not suitable for you!
So, if the size is wrong, the colour is not right, or you simply ordered a product that is “not what you had in mind”, and you are within 30 days and decide that you do not wish to keep the goods, all you need to do is upload the product to the complaint interface on szepihorgaszbolt.hu. After this, we will contact you and send a courier shortly to collect the goods to be returned.
The shipping costs are covered by Szepi Fishing Shop; all you need to do is pack the product and hand it over to the courier.

You can find the full terms and conditions currently in effect on our website by clicking the button below. Please read them: Terms and Conditions

We will return the products completely FREE of charge if you decide that they are not suitable for you!
So, if the size is wrong, the colour is not right, or you simply ordered a product that is “not what you had in mind”, and you are within 30 days and decide that you do not wish to keep the goods, all you need to do is upload the product to the complaint interface on szepihorgaszbolt.hu. After this, we will contact you and send a courier shortly to collect the goods to be returned.
The shipping costs are covered by Szepi Fishing Shop; all you need to do is pack the product and hand it over to the courier.
If you would like to return the products to us in person, you can do so at the following address: Szepi Fishing Shop, 6000 Kecskemét, Izsáki út 2/G.
You can find the full terms and conditions currently in effect on our website by clicking the button below. Please read them: Terms and Conditions

There is generally a 1-year warranty for a given product; sometimes it may be longer, which is always indicated separately. The product must be returned to us with an accompanying letter and a copy of the invoice, if available. All information you have about the purchase — name, invoice, item number, date of purchase, etc. — must be included in the accompanying letter, helping to identify the purchase.

As a registered Customer, you can track your orders in the MY ACCOUNT menu, under My Orders. Here you will find all information about your previous and current orders. By clicking the Package Tracking button, you will see the package number and shipping details on the GLS website.

Please send your details to rendeles@szepihorgaszbolt.hu (name, order number, invoice number, product name, item number) and briefly summarize in a few sentences what was missing from the package. After investigation, we will replace it immediately and send a courier with the missing product. This may take a few days, because if the given product is not in stock, we need to obtain it from the supplier, so thank you in advance for your patience.

We pack the faultless product with the greatest care possible and check its condition before dispatch, however, unfortunately, transport damage may occur despite the greatest care.
It is important to point out that after receiving the package — if you are able to — you should always check the package and the integrity of the product inside.
If the package was damaged during transport, and/or the contents are damaged, broken or, in your opinion, faulty, incomplete, etc., you must request that a REPORT be recorded. This is important because, without a report, it is more difficult for you to prove that the product was not damaged while in your possession, for example, that you did not accidentally drop it. We settle matters with the courier service regarding damage caused during transport by the appointed courier. In such cases, if a report is available, the broken/damaged package is returned to us. At the same time, please let us know that you were unable to accept the package due to the damage, and we will restart your order again as soon as possible.

If the invoice contains all the items you ordered, but you find that something is not in the package, you must also request a REPORT!
It is important that, if possible, you should only make a legal declaration with your signature stating that “I have received the product complete and undamaged” after checking the contents of the package.

Do not give in to the courier’s pressure! The solution to this — if they do not allow a prior inspection — is to expressly record on the document serving as proof of receipt of the product that you did not have the opportunity to inspect the goods.
In this case, after the courier has left, check the package immediately — preferably in the presence of two witnesses — and in the event of any defect or shortage, notify us and the courier company immediately. In the case of a visible defect, such as breakage, we recommend taking a photo of the defect, as it may be useful if a dispute arises with the courier later.
Of course, in the case of goods purchased online, you are entitled to the right of withdrawal without giving any reason. However, exercising this right may be hindered if it is not clear where the goods were damaged or became incomplete.
If you did not accept the package due to the damage, please send the recorded report by email to rendeles@szepihorgaszbolt.hu and describe in a few sentences what exactly happened. We will, of course, arrange for the package to be replaced as soon as possible.
The report recorded with the courier is, of course, not a condition for exercising the right of withdrawal, warranty replacements, repairs, or complaint and claim handling. It can help us during the administration process in cases where the package handed over by the courier is visibly not in order.

Yes, delivery can currently also be requested to pick-up points, which you can select when placing your order.

It is important that packages are kept at pick-up points for 5 days, after which they are returned to our shop. If you do not collect it and request reshipment, we will charge a shipping fee for the repeated delivery, which is 990 Ft.

Delivery is currently carried out by GLS courier service. Delivery of the ordered product usually takes place on business days between 08:00 and 18:00. You can agree on the exact time of arrival of the package with the courier service based on the package number, the details of which can be found in the delivery email notification sent by GLS, and you can also request information from our customer service through our central phone number or by sending a message to rendeles@szepihorgaszbolt.hu. The GLS notification letter contains a 3-hour time interval during which the package will be delivered. After it has been handed over to the courier service, you can track your order simply and easily on the GLS website, in the package tracking section. (http://connect.gls-hungary.com/index.php)

It means that the product is not in stock in our warehouse and is not currently being delivered to us, or that we do not yet have exact information from the supplier about how long it will be out of stock, or whether the product will be discontinued permanently. Therefore, a product with the “OUT OF STOCK” status is temporarily not available for order. We do this to protect our customers and to avoid inconvenience. It may happen that, at the time of ordering, some products appear to be available, so you order them, and then you receive a notification from our colleagues that the order cannot be fulfilled after all. Unfortunately, the reason for this is incorrect stock information received from our suppliers. Sometimes, despite our best knowledge and intentions, we are exposed to inconvenience caused by possible incorrect stock information.

Yes, of course, you can also shop in person in our store every day of the week!
Our address: 6000 Kecskemét, Izsáki út 2/G.
Opening hours:
Mon – Fri: 8 – 18
Sat: 8 – 16
Sun: 8 – 12

Yes. When placing an online order, you must select personal pick-up. We will send you an email and SMS notification about the time of pick-up. Our address: 6000 Kecskemét, Izsáki út 2/G.

We look forward to welcoming you in our shop!

Next to every product, there is shipping information (e.g.: 2–5 business days, in external warehouse), which is for information purposes only and largely depends on the number of orders, the fulfilment of procurement, and supplier stock information. In all cases, we do everything we can to keep the delivery time, but it may happen that the delivery time is extended. In the case of some brands, due to foreign supply, this is usually a longer time interval according to the indicated information (e.g. Fox, Daiwa; 6–14 business days).

Yes, but you will not be able to take advantage of the additional benefits provided by online shopping. (E.g.: collecting points, promotions, newsletter, etc...)

There may be many reasons, but it does not necessarily mean that the order has not been received by us. For example, the email system may filter it, or there may be some kind of restriction on the service provider’s side, or the email address may have been entered incorrectly, etc. If, after checking the above, you still cannot find the reason, we recommend that you request confirmation at rendeles@szepihorgaszbolt.hu or by phone at +36 70 719 9981.